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Delivery Policy:

At Tenmoku LLC, we strive to make sure that each customer enjoys the benefits of our service by offering to ship within local and out of state areas. Here's what you need to know regarding our delivery policies:

1. Local Delivery:
We offer same-day delivery for local orders that are placed before 1:00 pm on the same day with a delivery period that normally lasts between 4-6 hours.

After placing an order for local delivery, we will reach out to you to determine an appropriate delivery time and date.

2. Out of State Delivery:
If you're looking to have beautiful, fresh flowers delivered as a gift to friends or loved ones residing out of state, we have locally sourced and trained partner teams in different regions of the US where your delivery can be arranged. Shipping is available Monday through Saturday but may vary according to the local partner's schedule.

After placing an order for out-of-state delivery, kindly allow 48-72 hours to get the items prepared after that, we will ship the items to our partner in the specified location for onward delivery to the final destination.

3. Vase Delivery:
At Tenmoku LLC, we strive to offer high-quality products and excellent customer service to our customers. We offer delivery of our vase products to customers within the United States with free shipping included.

International Shipping:
For international customers, while we welcome your orders, we do ask that customers cover the costs associated with international shipping and delivery. This cost is added to the overall cost of the order as determined by the final destination location.

Delivery Options:
Delivery for vase orders is available through Standard Shipping and Express Shipping options.

- Standard Shipping: Delivery takes 3-5 business days after shipping.

- Express Shipping: Delivery takes 1-2 business days after shipping.

Shipping Fees:
For customers in the United States, we provide free shipping on any vase orders placed. International orders will have additional shipping fees added to their purchase before the checkout process is completed.

Shipment Confirmation and Tracking:
For each delivery option, customers will receive an electronic delivery confirmation, including the estimated delivery date and tracking number once the delivery process is completed.

Shipping Restrictions:
We are pleased to deliver vases to US customers free of charge but restrict delivery to specific international locations. Final delivery fees charged for international deliveries are dependent on the shipping destination.

If you have any further questions or concerns about our Vase Delivery Policy or any of our services, don't hesitate to reach out to our support team.